Frequently Asked Questions

Shopping & order questions

Are you the official Fairy Skin manufacturer?

No. We are an independent online beauty retailer. We source the Fairy Skin items we offer directly from the brand; we do not manufacture the products.

Do you sell accessories as well as skincare?

Yes. Explore Nails & Manicure, Lashes & Eye Accessories, Hair & Beauty Sleep, Beauty Tools and New Arrivals. The product page shows available options and kit contents.

What currency do you use?

Prices are displayed in the storefront currency for your selected country or market. Applicable taxes and available shipping rates are calculated during checkout.

How much is shipping?

Shipping rates are shown at checkout after you enter your delivery address. Fees depend on the item, carrier, supplier and destination. Shipping on a small, single-item order can sometimes be substantial, so review the full order total before paying. We do not promise free shipping unless the applicable offer is explicitly displayed.

Do all products ship from the same place?

No. Some accessories ship directly from independent suppliers. Other products may be fulfilled separately, and you might receive more than one shipment.

When will I receive my order?

Processing and delivery times vary by supplier, product and destination. Check the shipping options at checkout and any tracking provided afterward. A delivery estimate isn't a guarantee unless explicitly stated.

What if a colour or size is unavailable?

Inventory can change. Supplier-linked products synchronize stock information, and unavailable options should not be purchasable when the stock sync is functioning correctly. You can check the product page for currently available variants.

What should I check before buying press-on nails or lash kits?

Check the product listing and package instructions for materials, adhesive ingredients, included accessories and application or removal directions. Do not use products on irritated skin, and stop using a product if irritation occurs. If you have an allergy or sensitivity, review the full ingredient label before ordering.

Can I return or exchange an item?

Return eligibility depends on the product and our Refund Policy. Please contact us with your order number before sending anything back.

How can I get help?

Email info@fairyskinbeauty.com or use the Contact Us page. Include your order number for questions about an existing purchase. Read more on our Shipping & Delivery information page.